You may return most unused items purchased at Lane Music within 14 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping costs and may be charged a restocking fee of 15 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item. The following items may not be returned: Opened Software Opened DVD Opened Audio CD's Ship authorized returns to the following address: 9309 Poplar Ave Germantown, TN 38138 For questions regarding our return policy please contact us at 901-755-5025.